New Wifi Router Delivery

Hello, @user_pavht3 I can help address your concerns. When did you place the order? It typically takes 3 to 5 business days to delivery the equipment unless you pay extra for priority delivery 1 to 2 business days. To address your concerns about the gateway being there for the tech I would recommend visiting your nearest Xfinity retail store to pick up the equipment and have it ready when the tech arrives. You can use this handy store locator page to find the closest location. The page will even allow you to set up an appointment and save time. If the original equipment is delivered just drop it off at the same store(collect a receipt for record) or the nearest UPS store.

As I think about your question more, the tech should normally have the necessary equipment when they perform a professional installation. With self installs, the equipment is shipped or store pickup, but there are times when a customer needs both. For example, a failed self installation or a customer has the equipment shipped but also is more comfortable with a tech installation. If you'd like a more detailed look at your account to address this issue send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514