1 Message
New WiFi Router delivery
Good morning,
I recently purchased a new WiFi plan and router from Xfinity but have not received a email containing tracking information for the WiFi router. I have that confirmation of purchase email, but that does not contain information about the router. How long does this normally take to be delivered? Thanks!
XfinityEva
Official Employee
•
1.9K Messages
1 year ago
Hi! We can definitely check on that tracking information for you. Typically you can expect your equipment from Xfinity within 3-5 days or overnight if you chose expedited delivery. With the holidays this may be delayed as well.
To check here for you just send us a direct message with your full name and service address to get started.
Send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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