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Monday, September 2nd, 2024

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New WiFi Router delivery

Good morning,

I recently purchased a new WiFi plan and router from Xfinity but have not received a email containing tracking information for the WiFi router. I have that confirmation of purchase email, but that does not contain information about the router. How long does this normally take to be delivered? Thanks! 

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Selected Oldest First

Official Employee

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1.9K Messages

11 months ago

 

 

 

Hi! We can definitely check on that tracking information for you. Typically you can expect your equipment from Xfinity within 3-5 days or overnight if you chose expedited delivery. With the holidays this may be delayed as well. 

 

To check here for you just send us a direct message with your full name and service address to get started. 

 

Send a direct message: 

 

•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

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