Visitor
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1 Message
New user package
Ordered my modem after choosing a plan, received a confirmation email, order still has not shipped. When can I expect my modem to arrive?
Visitor
•
1 Message
Ordered my modem after choosing a plan, received a confirmation email, order still has not shipped. When can I expect my modem to arrive?
XfinityAldrik
Official Employee
•
2.1K Messages
11 hours ago
Thank you for reaching out to us on our community forums @user_njofy1! Generally, the modem is shipped within 24 hours of the order. Could you please send our team a direct message with your full name and full address? Our team can certainly take a further look. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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