Visitor
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3 Messages
New upload speeds
My account shows I have 200mbps upload but I am still getting only 40mbps. I have the xb7 gateway and have rebooted it several times, nadda. What am I missing?
Visitor
•
3 Messages
My account shows I have 200mbps upload but I am still getting only 40mbps. I have the xb7 gateway and have rebooted it several times, nadda. What am I missing?
Accepted Solution
gtothedwig
Visitor
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3 Messages
2 years ago
It was my network switch causing the issue. When bypassed the speeds are correct.
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XfinityPaula
Official Employee
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1.4K Messages
2 years ago
Hello @gtothedwig Thanks for reaching out and letting us know about the trouble with the upload speed. We would love to help out. I know in some areas you have to have xFicomplete for the upgraded upload speeds. Do you have our xFicomplete service? I can check for us as well and look into the gateway to see what is causing the slow upload. Send us a private message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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gtothedwig
Visitor
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3 Messages
2 years ago
I have Sent the direct message
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