Visitor

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8 Messages

09/11/2026 12:52 AM

New Upgrade Modem/Gateway Installation

In order to avoid any devices in my home to be manually reconfigured, I would like to pre-configure the new modem for the the same SSID, DHCP, Gateway address, etc.
I have it plugged in, see the new SSID, enter the password, and am able to change all that, rebooted both the modem/gateway and my device. Attempt to connect to either the old address, or the new - not functioning. I can give my device an Manual IP address and able to connect again to the admin website, but it is ignoring any changes that I make.  If this is not possible, I would rather keep what I have.

Suggestions?

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Official Employee

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3.6K Messages

6 hours ago

 

user_dxaudo Thanks for reaching out to us for assistance with your devices setting concerns. To confirm, are you using our equipment that was replaced and set up through the Xfinity app? Everything should transfer over from the old to the new when setup completes through the app using our equipment. 

 

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