New & Updated Equipment Questions
I'm asking for my 85 year old Father who has been a Comcast customer for close to 20 years now.
Question #1-Looking over all of the household cable equipment, I found that 1 digital adapter stopped working (could be the adapter itself or it could be the power supply to the adapter) and 2 digital adapter remotes that half the buttons no longer work and need to be replaced. Where does one have to go to get these items replaced?
Question #2-The TV Box that he has always been using is a Southern Atlantic Exploror 2200. The remote he has always used was an Adelphia remote. This was set up by Comcast many years ago. Something is telling me that this equpment is seriously outdated as I can't even find the model number listed in Comcast's PDF instruction list. The only thing that is see on our equipment updated list is our internet modem, which is has been ordered. So my question is ...Is there an update for this old equipment? If so how do I go about getting it updated?