Visitor
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2 Messages
New unknown Arris device connected to my home network! Help!
Hi there,
I got an email saying "A device connected to your home network for the first time" and I don't recognize the device. (I've included some relevant text from the email below.)
I've also included a screenshot of the device details from the app. It's an Arris device. I've since selected "forget this device" in the hopes that it would require the new password, if it ever tried to access my wifi again.
I'm worried it was an intruder. I changed my passwords, but is there any way to figure out who it was???
Thank you in advance for your consideration and help!
A device connected
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Details on the newly-connected device:
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| Name: | Arris Device | ||
| Brand: | ARRIS | ||
| Type: | GENERIC | ||
| Model: | Arris Device | ||
| OS: | Unidentified | ||
XfinityWilliam
Official Employee
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712 Messages
2 years ago
Hi @user_ce9420. We take security very serious here at Xfinity. This is am awesome feature with our Xfinity internet products that lets you see who connects. If you do not recognize the device, simply do not let them join and I would also recommend changing your WiFi password as an added security feature.
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user_91f566
Visitor
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17 Messages
2 years ago
@user_ce9420 I received a similar email. These xfinity representatives did not target the correct issue. The issue is not whether or not you are protected from this supposed unknown device that connected to your home network. The issue is whether or not the email you received is legitimate in the first place. It's not. I just verified with xfinity. In other words, no one connected to your home network. The email itself though, being illegitimate, may have been an attempt to access your network if you were to click on any of the links in the email.
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