New Underground cable line work

[Edit: Personal Information]

Hi. We have been waiting since February 2nd for the new underground cable line. We have not received any updates.

Responses

Oldest First

Selected Oldest First

XfinityMartyR

Official Employee

•

3K Messages

5 hours ago

user_nnxjjd We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Is the cable for new service, or a replacment cable for existing services?

3

0

U

user_nnxjjd

Visitor

•

3 Messages

@XfinityMartyR It is a new construction home. We do not have internet service because the underground line has not been fixed. It was frozen inside the plastic pipe last month, according to a technician, but he couldn't connect the line to our home.

Like

Reply

5 hours ago

0

XfinityMartyR

Official Employee

•

3K Messages

user_nnxjjd Thank you for the additional information. We can take a closer look at the status, please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 hours ago

0

U

user_nnxjjd

Visitor

•

3 Messages

Ok I have sent a direct message. Thanks

Like

Reply

4 hours ago

0

Customer Service

user_nnxjjd

New Underground cable line work

XfinityMartyR

user_nnxjjd

XfinityMartyR

user_nnxjjd

New to the Community?