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1 Message

Saturday, May 16th, 2026 2:56 AM

New TV box installation

Message on TV is let’s try that again. Sorry we ran into a problem. It looks like you come from an unknown source

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Official Employee

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1.1K Messages

6 hours ago

Good evening user_aj85yx 👋 I appreciate you stopping by for help with your new X1 box setup, and you're in the right place for help! We definitely don't want you to be held up for enjoying your TV service, so we'll get you running asap 👍

Up to this point during your setup, have you already attempted to power cycle the box to restart the setup to see if you're able to progress any further?

 

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