U

Visitor

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1 Message

Monday, June 2nd, 2025 10:41 AM

New Town, same old comcast

Moved to a new town, and trying to get new account for Comcast internet and cable setup. For whatever reason, their website wont work, wont let me login etc. I think this is the only indicator that I need...

Problem Solver

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613 Messages

3 days ago

No issues logging in from my neck of the woods.  What happens when you try to log in?  Do you get an error?

Expert

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110.8K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.4K Messages

3 days ago

Hello user_t6ba4l. Thank you for considering bringing Xfinity with you to a new home. Moving can be chaos, and I'm sure this issue is not making things easier. I would love to assist you and help with moving the services over. 

Please send us a direct message with your name and service address. I will help out and get the services moved over. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@EG Thank you for moving the post to the right support area for help! 

Expert

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110.8K Messages

3 days ago

@XfinityPaula 

My pleasure !

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