Visitor
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1 Message
New Tenant Submitted cancellation request for my Wifi
I am moving apartment at the end of the month. I randomly received an email to say a cancellation request had been placed on my account and is pending. I do not want to cancel my service. I have submitted a move request to my new address down the street, but now both are pending. The AI chatbot is useless.
Who can I contact to resolve this? when will my internet be disconnected?
EG
Expert
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110.4K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.7K Messages
13 hours ago
Thank you for reaching out to us here @user_78q3lv. I will be happy to check on that transfer order request from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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