New Tap Installation

Xfinity have already run a service ability request and stated the address is serviceable. THey send two techs out for install and we keep getting told the same thing, a new tap needs to be installed at the pole right out front the house. It is cut and tagged ready for a tap. I have a ticket number for the service escalation but can not get a hold of anybody to come out and actually complete the tap. I have spent hours on the phone with reps in India and keep getting the run around. It has been over a week and Xfinity have failed miserably to provide the service that they are completely sure that can.