1 Message
New system won’t let me talk to a human
It forces me to use the online service, and when that does not help, it tells me to contact the manufacturer and shuts down. How can I talk to a human.
1 Message
It forces me to use the online service, and when that does not help, it tells me to contact the manufacturer and shuts down. How can I talk to a human.
XfinityMarcus
Official Employee
•
1K Messages
25 days ago
@McM41 I appreciate you using the Community Forums page to reach out to us, and I am happy to say that I am just the human you were looking for. Apologies for the trouble you experienced with navigating the IVR system, it can take a little bit to get used to following the prompts given. What exactly did you need assistance with today?
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