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kbcoomer
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Wednesday, November 25th, 2020 1:00 PM

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New Street New Construction - Address not found by USPS

New Construction here and I would like to get my service going so that we'll be up and running when we move in in a couple weeks.  The first call went nowhere as my address didn't show up in the system.  What else can I do? I have an assigned address.  The house clearly exists.  I just want to give you all money in return for a utility.

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5 years ago

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Accepted Solution

CCChe

Official Employee

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6.9K Messages

5 years ago

Hi @kbcoomer! Congrats on the construction of your new home. Thanks for using the Xfinity Forum to get help. Because your address isn't showing up in the system, we'll need to create a serviceability request to determine if your address is within our service area. My team can gather the necessary details to get this process started and will stick with you through this process. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message. 

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yogachristyn

New Poster

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4 Messages

5 years ago

@ComcastChe Comcastche I am having the same issue and I cannot figure out how to send you a message.  Can you please help me?  We are bidding on a lot and are going to build new constructoin on it.  Both neighbors have xfnity, and I need to know costs associated with running the cable to our new home before we pull the plug and buy this property.  thank you.

 

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Again

Expert

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34.1K Messages

5 years ago

@yogachristyn wrote:

@ComcastChe Comcastche I am having the same issue and I cannot figure out how to send you a message.  Can you please help me?  We are bidding on a lot and are going to build new constructoin on it.  Both neighbors have xfnity, and I need to know costs associated with running the cable to our new home before we pull the plug and buy this property.  thank you.

 

Please do not @ tag multiple OE's as this causes confusion and delays any help that you might receive.  Also, do not post multiple times regarding your issue as that is against the Forum Guidelines and the Acceptable Use Policy.
 
The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks
 
This thread is locked to further replies.

 

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user_354c00

Visitor

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2 Messages

5 years ago

I am having the same issue and need help. I called Xfinity and they said they cannot install internet service to a location that does not have a physical street address? I have a storage unit that I want to put cable in on a lot within a neighborhood where the cable for our neighbors is literally on a pole on my property but because there is no street address, Xfinity says they can't give me service. I get power to the lot and they send the bill to my mailing address. I have water. But I can't get internet. Why? Who can I escalate this to?

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