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kbcoomer
1st Topic

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Wednesday, November 25th, 2020 1:00 PM

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New Street New Construction - Address not found by USPS

New Construction here and I would like to get my service going so that we'll be up and running when we move in in a couple weeks.  The first call went nowhere as my address didn't show up in the system.  What else can I do? I have an assigned address.  The house clearly exists.  I just want to give you all money in return for a utility.

Question

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Updated 

4 years ago

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Accepted Solution

CCChe

Official Employee

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6.9K Messages

4 years ago

Hi @kbcoomer! Congrats on the construction of your new home. Thanks for using the Xfinity Forum to get help. Because your address isn't showing up in the system, we'll need to create a serviceability request to determine if your address is within our service area. My team can gather the necessary details to get this process started and will stick with you through this process. To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message. 

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yogachristyn

New Poster

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4 Messages

4 years ago

@ComcastChe Comcastche I am having the same issue and I cannot figure out how to send you a message.  Can you please help me?  We are bidding on a lot and are going to build new constructoin on it.  Both neighbors have xfnity, and I need to know costs associated with running the cable to our new home before we pull the plug and buy this property.  thank you.

 

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Again

Expert

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31.4K Messages

4 years ago

@yogachristyn wrote:

@ComcastChe Comcastche I am having the same issue and I cannot figure out how to send you a message.  Can you please help me?  We are bidding on a lot and are going to build new constructoin on it.  Both neighbors have xfnity, and I need to know costs associated with running the cable to our new home before we pull the plug and buy this property.  thank you.

 

Please do not @ tag multiple OE's as this causes confusion and delays any help that you might receive.  Also, do not post multiple times regarding your issue as that is against the Forum Guidelines and the Acceptable Use Policy.
 
The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks
 
This thread is locked to further replies.

 

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user_354c00

Visitor

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2 Messages

4 years ago

I am having the same issue and need help. I called Xfinity and they said they cannot install internet service to a location that does not have a physical street address? I have a storage unit that I want to put cable in on a lot within a neighborhood where the cable for our neighbors is literally on a pole on my property but because there is no street address, Xfinity says they can't give me service. I get power to the lot and they send the bill to my mailing address. I have water. But I can't get internet. Why? Who can I escalate this to?

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XfinityJoeTru

Official Employee

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7K Messages

Hi user_354c00. We appreciate you visiting the Forum and posting in our community. It's true that in order for Comcast to submit a request for Serviceability, your location needs to have a residential address. For new construction homes, once an address is registered with the local municipality, or USPS, we can proceed to submit the request to have the new address built into our systems. Without an address, we are unable to research the possibility of offering our products and services. Please let us know if you have any other questions. We're happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

user_354c00

Visitor

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2 Messages

That really makes ZERO sense. So even though the cable is in my yard and I can get the utility company to supply power and send me a bill, Xfinity hasn't progressed enough in technology to be able to provide basic service and bill another location. Sometimes you just have to laugh. I guess that helps explain why Xfinity is losing customers as you don't want the ones that do want your service. Bummer......

4 years ago

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XfinityJoeTru

Official Employee

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7K Messages

Apologies for the inconvenience. We'd love to have your business and help you get connected. In order for us to help with that, we just need you to provide us with your new location address. Feel free to send your full name and the completed address via direct chat message to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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