Thank you very much for reaching out to us here @user_welgla. If we are sending out a new modem for a higher speed, you would just plug the coaxial cable and power cord in, and you can follow the instructions on activating that on your Xfinity app. If you have issues with any equipment we can also assist you from here.
XfinityJohnG
Official Employee
•
1.9K Messages
6 months ago
Thank you very much for reaching out to us here @user_welgla. If we are sending out a new modem for a higher speed, you would just plug the coaxial cable and power cord in, and you can follow the instructions on activating that on your Xfinity app. If you have issues with any equipment we can also assist you from here.
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