New set top box not connecting to the tv

Just got a new box. I get a welcome sign and after several minutes it says sorry there seems to be some trouble. I’ve checked all the connections and restarted several times. Does this box need to be reset by Xfinity?

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user_7hgeth

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2 Messages

13 hours ago

I have the same problem. Help!

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user_7hgeth

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2 Messages

Cable stuck on welcome screen. I have tightened all connections, unplugged box and tv but nothing works. This is a new box because I was having trouble with the old one. I have all new cables and hdmi cable too.

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13 hours ago

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XfinityLinda

Official Employee

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2.3K Messages

@user_7hgeth Thank you for connecting with us about your activating your cable box. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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12 hours ago

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Customer Service

user_etzu3x

New set top box not connecting to the tv

user_7hgeth

user_7hgeth

XfinityLinda

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