Katrinpl's profile

New Poster

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1 Message

Tue, Dec 29, 2020 6:00 PM

New services

Have new services and yet every time I log in the old account pops up

Responses

Again

Expert

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25.8K Messages

6 m ago


@Katrinpl wrote:
Have new services and yet every time I log in the old account pops up

Are you logging in with your old account credentials?

 

Old account = old account number

New account = new account number

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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2.5K Messages

5 m ago

Please let us know if you're still having trouble seeing your new/updated account information. Your username may have not been transferred over yet. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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