Visitor
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2 Messages
New service
Hello! I require service at my address yet xfinity is not physically installed at the address. I have called customer service and they said I am in a "dead zone". Am I able to put in an application for service at my address? I see there is a grant to comcast for infostructure upgrades and the closest home with xfinity is 1 mile away so I do not see why my location does not have service already. Multiple neighbors have already requested service from xfinity. Thank you!
EG
Expert
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118.8K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.4K Messages
8 hours ago
Hello, @user_0zwju3 thank you for reaching out over Xfinity Forums. We appreciate your interest in getting service, and wanted to share this helpful document that shows the distance an address needs to be to our physical network connection to provide service (300 feet), and the steps that need to be done: https://www.xfinity.com/support/articles/determining-serviceability
If the closest location is 1 mile away it sounds like there may be some scheduled construction work upcoming based on all the information you've provided. I'm glad our wonderful Forum expert @EG was able to bring this to my attention. When you were working with the customer service team, did they submit a serviceability ticket for the location?
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user_0zwju3
Visitor
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2 Messages
8 hours ago
Thank you for the fast reply! They did not mention a ticket.
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