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user_ikmyjz
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4 Messages

Sunday, February 23rd, 2025 3:43 AM

New Service

I had new service installed and the wire needs to be buried. It’s been almost 2 months. The wire is still on top of the ground. 

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Updated 

2 months ago

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XfinityMartyR

Official Employee

 • 

2.1K Messages

2 months ago

Thanks for reaching out, user_ikmyjz. Have you received any notifications via text message, or email about the cable drop bury project at your location?

 

2

0

user_ikmyjz

4 Messages

No, I have not received anything. 

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2 months ago

0

XfinityLinda

Official Employee

 • 

1.8K Messages

@user_ikmyjz We can definitely take a look and get this on the right path for you. Please send us a Direct Message with your full name and address. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

user_ikmyjz

4 Messages

2 months ago

They came today and buried the wire but now it’s not attached to the pole! I am about to just call y’all and have the service removed!!!!!!!!!!!!!! Someone needs to call me asap!!!! And I mean now! I am extremely unhappy!

1

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XfinityKei

Official Employee

 • 

1.5K Messages

@user_ikmyjz I'm glad to hear the line has been buried. I can check your current orders to confirm if there's more work needed and provide you with an update.  Please meet our team in a direct message for more assistance. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 months ago

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