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1 Message

Monday, June 19th, 2023 7:37 PM

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New service

 Hello, I'm trying to get residential internet service at my new apartment but the apartment is showing as a business address in your system. If anyone could help me it would be greatly appreciated, thanks. The address is

[Edit: Personal Information] 

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Official Employee

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443 Messages

3 years ago

@user_9b381d  Thank you for reaching out. With this address what you'll need to do is visit any of our Xfinity Store locations with one primary and one secondary piece of identification : 

Primary Document

  • Homeowner's property deed
  • Land contract
  • Lease agreement
  • Mortgage
  • Utility welcome letter

Secondary Document

Secondary documents should be from a previous address to prove that you did not previously reside at the location in question.


  • Auto loan or lease statement
  • Bank statement
  • Cell phone bill
  • Credit card statement
  • Incarceration letter
  • Military papers
  • School transcripts
  • Utility bill
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