Visitor
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1 Message
New Service
Hi - I need to open a ticket for new construction service; I'm not sure how to do this. I'm a current customer, and will also need to transfer my service to this new location.
Visitor
•
1 Message
Hi - I need to open a ticket for new construction service; I'm not sure how to do this. I'm a current customer, and will also need to transfer my service to this new location.
Accepted Solution
CCJosh1
Official Employee
•
192 Messages
2 years ago
Thank you for reaching out to our Xfinity Community for support via Forums. We would like to congratulate you and your family on your new home! It is an honor that you have considered us to continue to be your service provider and I will be more than happy to assist you with opening a new construction ticket and begin your transfer process. To better assist can you please send me a direct message with your full name and service address?
To send a direct message [private message]:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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