Visitor
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1 Message
New service, wrong address.
Hello, I made the mistake of putting the wrong address for my location for new service... So when my equipment is shipped it will be sent to the wrong location. Is there anyway I could change the address?
XfinityRichard
Official Employee
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3.2K Messages
2 hours ago
Good Morning, @user_ccf6pk Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that the wrong address was entered for your new service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your correct service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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