Visitor
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3 Messages
New Service Set Up
I’ve been waiting since May 2nd for my service to be set up at my house. May 9th an installer told me he arranged for a tap to be placed on a pole near my house. Supposed to take up to 14 days. Today is the 14th day and guess what? Nothing. No one showed up. How long do I have to endure this?
CCKimberly1
Official Employee
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842 Messages
2 years ago
I definitely understand the needs to have services available as soon as possible and I will be more than happy to see what is happening, @user_a38b94. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCKimberly1
Official Employee
•
842 Messages
2 years ago
It will be a square chat bubble in the upper right of the page, across from the Xfinity header.
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