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user_4np0zu
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Tuesday, June 30th, 2026 3:59 PM

New service scheduled installation

Do I need to do the $39.99 self install plus or can I opt to install the equipment myself? We already have the xfinity gateway motum

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6 hours ago

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XfinityThomasD

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1.9K Messages

7 hours ago

 

user_4np0zu Great question. The installation would be required if the address hasn't been serviced in a while, where the network lines and taps may have deactivated, so a technician would verify that the signal is activated again and there are no service issues. They can also make sure the coax outlets in your home are active as well.

 

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user_4np0zu

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Our home was just serviced a few months ago. Is this a service I can opt out of. 

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7 hours ago

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XfinityEricB

Official Employee

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3.4K Messages

 

user_4np0zu It really depends on if another service provider needed the lines which would have disconnected ours on the outside of the home. I can try to set you up with a self install to try, but if there is no service to the home from our main line currently you wouldn't be able to activate the service. 

 

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6 hours ago

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user_4np0zu

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I would appreciate it if we can first go the self-install route! I already have the Xfinity Gateway modum but can exchange it at a store near me if that is necessary. 

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6 hours ago

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XfinityEricB

Official Employee

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3.4K Messages

 

user_4np0zu Let's have a look at the order, and get this done for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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user_4np0zu

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@XfinityEricB​ Done! How do I route it to you?

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6 hours ago

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