U

Visitor

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1 Message

Fri, Nov 26, 2021 12:25 AM

New service / paying to dig

I bought a new property and have a few options I want to work through to get internet - have talked to Comcast a few times but am unable to get anyone to actually close the deal. Was quoted a rather high sum to dig and will go that route if necessary but also willing to deploy my own 60Ghz tech to finish the run. I really just want to talk to someone capable of closing the deal as I work remotely and also cannot call 911 from the property as there is no cellular service. Had to drive 10 minutes last will to call in a major gas leak to the fire dept.

XfinityAnna

Official Employee

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371 Messages

3 d ago

I am sorry to hear about your experience, @user_43e189. That must have been really scary to drive that far away to reach emergency services. Our team can certainly investigate the options available for you. To start, we will take a look at the construction/serviceability ticket. Can you send us a private message with your full name and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you! 

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