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user_snys1t
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Visitor

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2 Messages

09/12/2026 3:44 PM

New Service not being installed while neighbor is tapped on xfinity box located on my property.

After a dozen calls to xfinity and having to explain my situation multiple times it appears Noone is available to meet me at property for me to show what is going on at my property.  There is an xfinity communications box located on my property which my neighbor is tied in to Service.  Xfinity will not come out to take a look. What should I do? Remove box and disallow on my property?

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4 hours ago

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XfinityMatthew

Official Employee

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2.2K Messages

4 hours ago

Hello @user_snys1t Sorry to hear we have not come out. We'd be happy to look into this for you. Have you already placed an order for service? What have you attempted already?

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user_snys1t

Visitor

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2 Messages

Yes, I did place order.  They say my house is not serviceable. But the communication box is installed clearly on my property.  Customer service has confirmed neighbor has service. I have called 6 times at least. Every time a new ticket is created.

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4 hours ago

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XfinityMatthew

Official Employee

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2.2K Messages

Let's review the account, order and any tickets together and try to figure this out. Please send us a direct message with your full name and the service address to get started. 

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "Start New Conversation" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 
How to: Direct messaging withing the forum.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 hours ago

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