1 Message
New service, new construction
Hello
I developed a small, 6 home subdivision
The new homeowners are having difficulty setting up new service.
I am trying to help them out, though the infrastructure for the lots was done by a different builder prior to my involvement, everything should be in place to set up new service.
They get different answers from different techs on different days
- some techs will splice from the street
- some techs refuse to splice front the street
- one tech said they cannot run service because of trespassing issues (though there are utility easements in place)
- one tech said no conduit is in place and they need to trench though there clearly is open conduit down the utility easement and to each home's service panel for this purpose.
I'd like to do what I can to help these folks get service, I'm surprised they are having such a hard time.
What department do I need to contact, as the developer, to help try to get their situation straightened out?
XfinityKei
Official Employee
•
1.4K Messages
11 months ago
Hello @user_5hdzph Thanks for taking time from your day to help out with getting service installed for the new homeowners You're with the right team as we can check serviceability and any previous tickets to get a better understanding of the next steps for them. Can you please direct message me your first and last name along with the full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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