gingerjojo's profile

New Poster

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4 Messages

Mon, Aug 8, 2022 7:29 PM

New service installation

Hello,
We moved to a new townhome in late June. The property is new construction & we've been trying for weeks to get service. We've been asked to provide copies of utility bills showing the service address, but still have not had any luck. We were told the property doesnt have the infrstructure in place, which isnt true as there are units directly in front of ours with xFinity service now. We're not sure what needs to happen to finally get service? We have your service at another property we own which works great & we're hoping to add it to this new townhome as well.

Official Employee

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688 Messages

2 m ago

Hello! I see that you have already initiated a peer-to-peer chat. Could you please send our team your full name and full address where services are being requested in that private chat? 

EG

Expert

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95.7K Messages

2 m ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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