Visitor
•
4 Messages
new service, gateway flashing amber
I had xfinity internet about 3 years ago but then cancelled when prices skyrockted. Now that prices are more competitive I signed up for xfinity internet this morning. I went to the store to pickup the gateway, but when I installed it it wouldn't stop flashing amber. I went through all troubleshooting steps. Then I went back to the xfinity store and swapped out my gateway to see if that would work. It didn't work, still flashing amber. Any ideas?
XfinityRay
Official Employee
•
4.1K Messages
58 minutes ago
Hi there, @user_ra6bw9! We appreciate that you signed up for our service again! Welcome back! When it is flashing amber it is not able to communicate with our network. If you have a different provider in those 3 years, they may have used some of the same wiring at your home that we do so it is no longer connected into our network. You may need a technician to fix this. If you have multiple coax outlets in your home, have you tried activating on a different one?
3
0