new service, gateway flashing amber

@XfinityRay​ The other provider I had recently was 5G so it did not use my cable line.  I only have one coax outlet in my home.  I'm using the one that comes directly in from outside.  Is it possible my service line is turned off on your end?

Thanks for filling me in further, @user_ra6bw9! I can check on your account to ensure everything is active and ready to go from our end. Our system will also run some testing and try to send a signal to the modem to get it online. I know you also have a separate concern with an aerial line. We can help with both of these in a direct message. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

@XfinityRay​ Direct message sent.  Thanks.