New service driver cancelled call

Was told that somebody would be at My house 5 PM to 7 PM nowhere does it say between five and seven or anything to that effect I called at 5:30 but nobody showed up and the person the first person I spoke to said that they’ll be there in 30 minutes 3540 minutes go by I call again the second guy I speak to said that’s impossible. I couldn’t even get in touch with him yet because it’s not close enough to seven. He spoke to dispatch. He said the driver would be there at 6:45 7 o’clock hits no driver I call up. I was told that the driver called dispatch and said no one was home. I was home. I’ve been waiting in the driveway since 6 o’clock. I had to pay somebody $40 to be at my house at 5 o’clock because the appointments at 5 to 7 so I didn’t get home until 530 number one number two is I was told that there was no way to get somebody else out here. The driver decided on his own to cancel the appointment. This is brand new service. I was with AT&T for years and years and years. The lady told me she could not on the phone. Her name was Cell and a supervisor she was she could not give me a new appointment because there was nothing available for tomorrow, but Xfinity text message set an appointment for me automatically without me saying anything. [Edited: "Inflammatory"] everything on my phone call was recorded. I also want a credit for $80 which should be the $40 for the install and $40 for the first month. I don’t feel like to be paying anything right now the service has been horrible to me. Then the lady tells me that she has no idea if there’s GPS trackers on the trucks because she has nothing to do with that. I said you work for Comcast you should be informed of what goes on being customer service. I expect a phone call or an email or a text message back as soon as possible [Edited-Personal Identifiable Information]. Not leaving my phone number at this time cause I don’t know where this goes to