New service connection

I have been trying to get service for over a month now. I had the first tech visit 4 weeks ago who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. I have had this identical scenario happen 4 times now. Each time I am not called by xfinity so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Each time the tech arrives to find no work has been done. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. This is the worst and most disorganized company I have ever dealt with.  If I had other options I would never deal with this [Edit: Language] company ever again.  Absolute [Edit: Language] show, complete joke [Edit: Caps]