Visitor
•
2 Messages
New service connection
I have been trying to get service for over a month now. I had the first tech visit 4 weeks ago who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. I have had this identical scenario happen 4 times now. Each time I am not called by xfinity so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Each time the tech arrives to find no work has been done. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. This is the worst and most disorganized company I have ever dealt with. If I had other options I would never deal with this [Edit: Language] company ever again. Absolute [Edit: Language] show, complete joke [Edit: Caps]
XfinityBrianH
Official Employee
•
1.9K Messages
6 months ago
0
0
user_88lopf
Visitor
•
2 Messages
5 months ago
Update: still not connected. They had another support agent reach out to send me a satellite image showing where the tech should be connecting me from. I was told to make another installation appointment which I did. When the technician arrives he tells me that yet again that they can not connect me. The tap that I was given from the engineering department will not work because of aerial trespassing. So once again I taken time off of work to have nothing get installed. At this point I have no idea what to do with this company. They are a [Edited: Language] communications company that do not even communicate with each other. I suppose that will be off to sign up with starlink now since that is literally my only other option.
(edited)
1
0
user_eyitu2
Visitor
•
1 Message
5 hours ago
I am in the same situation. I have had 2 technicians come out. One said the tap was 215 feet and the other said 475 feet. They then did an aerial survey which that said 360 feet, to the closest tap. They want to try and run cables under my driveway (we have a new construction with a crushed concrete driveway). I told them we need to be able to drive on our driveway so if they can bury the line that’s fine. But they said okay then that is a part of construction and I will submit a ticket. Fast forward almost a month. Just got a call back saying it would be MARCH by the time they can come out and connect my house to the closest tap which again they can’t decide how far it is. I said I work from home and 3 months without internet just isn’t an option and there’s no way to call the construction team to discuss this. Absolutely worthless and completely upsetting that it took them a month to tell me this and now I will be without internet for potentially months or to go with a different company.
1
0