Visitor
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2 Messages
New service connection
I have been trying to get service for over a month now. I had the first tech visit 4 weeks ago who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. I have had this identical scenario happen 4 times now. Each time I am not called by xfinity so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Each time the tech arrives to find no work has been done. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. This is the worst and most disorganized company I have ever dealt with. If I had other options I would never deal with this [Edit: Language] company ever again. Absolute [Edit: Language] show, complete joke [Edit: Caps]
XfinityBrianH
Official Employee
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1.6K Messages
2 months ago
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user_88lopf
Visitor
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2 Messages
1 month ago
Update: still not connected. They had another support agent reach out to send me a satellite image showing where the tech should be connecting me from. I was told to make another installation appointment which I did. When the technician arrives he tells me that yet again that they can not connect me. The tap that I was given from the engineering department will not work because of aerial trespassing. So once again I taken time off of work to have nothing get installed. At this point I have no idea what to do with this company. They are a [Edited: Language] communications company that do not even communicate with each other. I suppose that will be off to sign up with starlink now since that is literally my only other option.
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