Visitor
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3 Messages
New Service Availability in Twin Lake, MI
We recently moved to Twin Lake, MI and I've gotten varying answers from support reps about availability of service in our area.
The most recent rep informed me two weeks ago that there was already construction happening in our area and I would be notified by email when it was available, but couldn't give me a date or timeline for construction. (A month before they gave me a dollar amount required to start construction based on a previous survey but I didn't get the details at the time.)
I'm curious if there have been any updates.
Accepted Solution
CCAnna
Problem Solver
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874 Messages
1 year ago
Thank you for reaching out @user_50658b. I am sorry to hear everyone has had different answers for you. That can certainly be frustrating. Our team would be happy to investigate your address. I am excited to hear you would like to get Comcast service. Can you send us a private message with your full name, and the complete service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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user_50658b
Visitor
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3 Messages
1 year ago
I followed this procedure and was able to submit a request; however, the entire process has been extremely frustrating. Please note that we are in a fairly rural area on a dirt road, but there are clearly houses with Xfinity service about 600ft down the same road with 5-6 houses between them and our house, which has been here for 19 years.
Here's what we've been told (paraphrased) by four separate reps over the span of 2-3 months:
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