I need a second dedicated drop for work at home. I ordered service, equipment and linked the accounts. My existing service shows now shows the "speed" I selected for the new service and all streaming devices are no longer working with the Xfinity app.
@user_1m3yd Thank you for the clarification. Most locations are able to support multiple accounts using the normal set up. An additional drop would not be necessary. We can even have two modems working in one home as well. If you are running into issues with the connection and speeds for both accounts we can definitely help take a closer look for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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111K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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2.1K Messages
1 year ago
@user_1rm3yd
To clarify are you looking to start a new service at a new address or are you looking to start a second account at your current address
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