New Service Area

I recently moved and xfinity services are not available at my new address. How can I request that services be expanded to my area?

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XfinityBenny

Official Employee

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1.7K Messages

1 year ago

@user_4dspqj Thanks for posting to the community. We're sad to see a member of the family move away, but it happens. If your neighbors have Xfinity, you can ask us to see if we can connect your home to the local node. If none of your neighbors have Xfinity service, then it would be something negotiated by the municipality or city.

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user_4dspqj

Visitor

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2 Messages

Xfinity services are available for my neighbors across the street. How do I request that my home be connected?

1 year ago

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XfinityRaul

Official Employee

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3K Messages

@user_4dspqj I can definitely submit a serviceability request if your neighbor across the street has our services. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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1 year ago

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EG

Expert

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120.2K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

user_4dspqj

New Service Area

XfinityBenny

user_4dspqj

XfinityRaul

EG

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