JBMelton's profile

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1 Message

Wed, Dec 23, 2020 5:00 PM

New Service Address wrong when logging into "my account"

I just initaited new Internet service for a new address. The address was correct during setup, but when I logged in to see what start date was being used (I was never asked during initial set up), I noticed that the service address is wrong. I also noticed that it shows me to have TV service which I declined. The only option to contact is the assistant which has proven itself useless. Any way to resolve?



Official Employee


2.5K Messages

5 m ago

Hi, JBMelton. Oh no! This is definitely something we can look into. We want to ensure everything gets straightened out with your account. To begin, please send me a PM with your first and last name. 


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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