Visitor
•
4 Messages
New Security Protocol
I recently ordered the new IPhone Duo and I was not at home to sign for the package. No problem I’ll just go pick it up from the FedEx warehouse at the end of the day!!!! WRONG Xfinity has a “NEW” sercurity protocol if you’re not home you can’t retrieve your phone from FedEx warehouse. So Monday today 10/26/2026 I stayed home from work to wait on my delivery and received a text message stating FedEx had the wrong address Xfinity changed the address. I opened a ticket to have the package redeliverd and 20 minutes later I received a text and a picture with the wrong house. So tomorrow is the 3 missed delivery day. I call FedEx and Xfinity and both companies have outsourced their call center to India and they don’t do anything to help.
XfinityLinda
Official Employee
•
2.9K Messages
7 hours ago
Oh, no! This does sound frustrating, @Terri4u. We're happy to help investigate the missing package with you. Please send us a Direct Message with your name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
4
0