Visitor
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1 Message
new samsung z fold 7 shows not compatible
I bought a new unlocked samsung fold 7, and it shows not compatible to xfinity. need to file a tier 2 whitelist to ticket to add my IMEI to your whitelist
Visitor
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1 Message
I bought a new unlocked samsung fold 7, and it shows not compatible to xfinity. need to file a tier 2 whitelist to ticket to add my IMEI to your whitelist
XfinitySean
Official Employee
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537 Messages
10 hours ago
Hey there user_26z7gn, thanks for taking the time to post on our community forums! I'm sorry to hear your new Z Fold 7 is popping up as incompatible. Our team is more than happy to look into what can be done! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll see what's possible!
To send a direct message, please click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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