Hello @user_c287x7, thank you for taking the time to leave a post. I completely understand wanting to make sure your old equipment gets returned to the right place. We’d be happy to help! There are a few options available for returning Xfinity equipment. Option 1: Return the equipment to an Xfinity Retail Store. Option 2: Print a prepaid return label by visiting Xfinity Returns, package the equipment, and drop it off at a UPS location.
I’ve also attached an article that walks you through the equipment return steps in more detail. I hope this helps make the return process a little easier! https://www.xfinity.com/support/articles/returning-your-equipment. Let me know if there are any questions I can answer for you.
XfinityMarshante
Official Employee
•
1.5K Messages
58 minutes ago
Hello @user_c287x7, thank you for taking the time to leave a post. I completely understand wanting to make sure your old equipment gets returned to the right place. We’d be happy to help! There are a few options available for returning Xfinity equipment. Option 1: Return the equipment to an Xfinity Retail Store. Option 2: Print a prepaid return label by visiting Xfinity Returns, package the equipment, and drop it off at a UPS location.
I’ve also attached an article that walks you through the equipment return steps in more detail. I hope this helps make the return process a little easier! https://www.xfinity.com/support/articles/returning-your-equipment. Let me know if there are any questions I can answer for you.
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