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Friday, January 17th, 2025 8:20 PM

New router

I had a rep order me a new router because mine doesn't broadcast wifi... can you PLEASE TELL ME where that new router is? I haven't gotten it yet it's been almost a week now... no wifi....

Official Employee

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1.1K Messages

14 days ago

 

user_tn8wpi Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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