U

Thursday, January 4th, 2024 6:19 AM

Closed

New router

The house I just moved into had centrey link internet.  I bought a new Comcast router for the house and tried setting it up but it won't connect wondering if I am able to use it or if I have to go to centrey link

Expert

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111.2K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.8K Messages

1 year ago

@user_e96t0g Good morning! Thank you for reaching out to our Community Forums Team, and choosing Xfinity as your service provider. I would be delighted to assist you in getting your services activated and up and running. To begin, can you please send a Direct Message with your name and service address? 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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