New router did not come with a power cable

The router I ordered came in with a coax cable but no power cable. Where can I get a new one ordered?

Responses

Oldest First

Selected Oldest First

EG

Expert

•

114.7K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityChristy

Official Employee

•

2.5K Messages

1 month ago

user_0vg324 Oh no, I am sorry to hear that. Would you like the address to the nearest Xfinity Service center so you can pick one up today or would you like us to mail it to you?

4

0

U

user_0vg324

Visitor

•

3 Messages

Mailing one would be great, what did you need from me for that?

Like

Reply

1 month ago

0

XfinityBrianH

Official Employee

•

1.8K Messages

Ok great, to get that order put together I need to send you a 6 digit security code, would you prefer to receive the code by email or text?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

U

user_0vg324

Visitor

•

3 Messages

@XfinityBrianH Please send it through text

Like

Reply

29 days ago

0

XfinityThomasA

Official Employee

•

3K Messages

user_0vg324 - If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

29 days ago

0

EG

Expert

•

114.7K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

Customer Service

user_0vg324

New router did not come with a power cable

EG

XfinityChristy

user_0vg324

XfinityBrianH

user_0vg324

XfinityThomasA

EG

New to the Community?