Visitor
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2 Messages
New Resident - Address blocked due to previous tenant
I am a new resident and I am trying to set up new service. My home is currently showing as 'Unavailable' in the system, but I know service is available on my street. I need an official employee to help me open a Serviceability Ticket so I can prove residency and start my plan. Please let me know when I can send my details via Direct Message."
EG
Expert
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116.7K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.6K Messages
3 hours ago
@user_qf8czk Some addresses can show up weird in the system, so we will want to double-check it. But yes worst case we will open a serviceability ticket. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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