user_bh4eu4, thank you for creating a new post. I understand you are having some trouble with your remote. We can provide a replacement at the local store at no cost, or I can ship one from my end with a shipping fee included. If you prefer getting it shipped directly, you can send us a direct message.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
XfinityVianney
Official Employee
•
2.5K Messages
2 hours ago
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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