Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing. To clarify did you receive a new Xfinity remote that's not working correctly? This link shows the remotes that we have https://www.xfinity.com/support/articles/remote-controls could you verify which remote you have that you're having issues with
Thank you now to clarify did you get a new remote and it's not working or do you need a new remote?
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XfinityOrlandoM
Official Employee
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2.1K Messages
5 days ago
@user_iweyx9
Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing. To clarify did you receive a new Xfinity remote that's not working correctly? This link shows the remotes that we have https://www.xfinity.com/support/articles/remote-controls could you verify which remote you have that you're having issues with
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