Contributor
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196 Messages
New recommended modem not achieving upload speed
In response to emails from xfinity, I upgraded my cable modem to the recommended Hitron CODA56. According to xfinity, I should be getting up to 200 Mbps upload speeds per my current Internet plan. But I am still seeing the same old 40 Mbps upload speed when I run a speed test.
Both upstream and downstream LEDs are blue, indicating successful channel bonding.
Is there something I need to do at my end or xfinity needs to do at their end to enable the faster upload speed?
Accepted Solution
Alamo_Bob
Contributor
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196 Messages
8 months ago
Comcast came through. I'm getting the high upload speeds as of today.
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Alamo_Bob
Contributor
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196 Messages
8 months ago
(edited)
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EG
Expert
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105.9K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_i3x88u
3 Messages
8 months ago
Restarting the modem a few times seems to have forced some additional firmware to get applied and has since resolved the issue.
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Alamo_Bob
Contributor
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196 Messages
8 months ago
I've been chatting with agents and it turns out Comcast is having trouble either finding or sending the right bootfile for my modem. They're working on it & I have a ticket number.
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Alamo_Bob
Contributor
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196 Messages
8 months ago
I had to unmark the post that was marked as the solution. I have restarted my CODA56 many times without success. There seems to be trouble on the Comcast side. An agent told me
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jmunzer
Contributor
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28 Messages
8 months ago
I am having the same issue! Upgraded to CODA56 and customer service is now telling me I do not have access to the 200MBPS service. Spent all morning on the phone and chat with them!!! I've received several emails telling me to upgrade my modem for 5-10x faster upload speeds!
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westcoasterya
4 Messages
7 months ago
Xfinity will come out. Hopefully, that will do it. Otherwise, need to return and try the coda 56.
Advance department (855 226 6408) was not able to help.
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