Contributor
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196 Messages
New recommended modem not achieving upload speed
In response to emails from xfinity, I upgraded my cable modem to the recommended Hitron CODA56. According to xfinity, I should be getting up to 200 Mbps upload speeds per my current Internet plan. But I am still seeing the same old 40 Mbps upload speed when I run a speed test.
Both upstream and downstream LEDs are blue, indicating successful channel bonding.
Is there something I need to do at my end or xfinity needs to do at their end to enable the faster upload speed?
Accepted Solution
Alamo_Bob
Contributor
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196 Messages
1 year ago
Comcast came through. I'm getting the high upload speeds as of today.
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Alamo_Bob
Contributor
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196 Messages
1 year ago
(edited)
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EG
Expert
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108K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_i3x88u
3 Messages
1 year ago
Restarting the modem a few times seems to have forced some additional firmware to get applied and has since resolved the issue.
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Alamo_Bob
Contributor
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196 Messages
1 year ago
I've been chatting with agents and it turns out Comcast is having trouble either finding or sending the right bootfile for my modem. They're working on it & I have a ticket number.
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Alamo_Bob
Contributor
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196 Messages
1 year ago
I had to unmark the post that was marked as the solution. I have restarted my CODA56 many times without success. There seems to be trouble on the Comcast side. An agent told me
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jmunzer
Contributor
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28 Messages
1 year ago
I am having the same issue! Upgraded to CODA56 and customer service is now telling me I do not have access to the 200MBPS service. Spent all morning on the phone and chat with them!!! I've received several emails telling me to upgrade my modem for 5-10x faster upload speeds!
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westcoasterya
7 Messages
11 months ago
Xfinity will come out. Hopefully, that will do it. Otherwise, need to return and try the coda 56.
Advance department (855 226 6408) was not able to help.
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