Visitor
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4 Messages
New property line run
I am in the process of owning a property where the adjoining homes have service setup but for some reason I have yet to get a contact back about mine needing hooked up. The pole is there and ready I just need a line ran! Why is this such a difficult thing to do? Can I possibly get some help with getting this setup as I will need internet ASAP when I move in this month!
user_ppqxae
Visitor
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4 Messages
1 hour ago
To be clear on this, I have spoken to 5 different agents, I have been given the work order number: Wo hs5106705 that is probably fake due to the last person I spoke with not knowing what they were doing to begin with.
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XfinityThomasA
Official Employee
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4K Messages
1 hour ago
When you enter the address online, is it recognized as serviceable and does it allow you to place an order? If not, a serviceability ticket would be needed, even if the neighboring home already has Xfinity service. New addresses must be added and validated in our system before services can be installed.
If the address is not currently recognized, our team can help get the appropriate serviceability request submitted. And if you've already worked with an agent and a ticket has been opened, we'd be happy to follow up and check on its status to see whether the address validation has been completed.
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