Visitor

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2 Messages

Wednesday, February 25th, 2026 4:37 PM

New Promotion

our account [Edited: "Personal Information"] promotion has ended. I need a new promotion.

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Visitor

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2 Messages

5 hours ago

I need a new promotion for account ending in [Edited: "Personal Information"]

(edited)

Official Employee

 • 

13 Messages

4 hours ago

Hi there @user_hp6tt3.  Thank you so much for reaching out on our Xfinity Community Forum about your promotion coming to an end.  We are here to assist.  I'll need a bit more info in order to further assist. To get started, please follow the steps below. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

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