New PRO hardware

Hi, user_kakkim! I'd be happy to check your account and see what options are available for having a technician install your new equipment. I understand wanting a helping hand with new hardware, especially after upgrading your services. In many cases, we can schedule a professional installation, but I do want to make sure you're aware that there is typically a $100 installation fee for a technician visit of this nature. If you'd like, send me a Direct Message with your name and service address, and I'll be happy to review your account, confirm the available options, and see about getting an installation scheduled for you.

 

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message